Advice and troubleshooting
Managing your knowledge base
- In what language do my help center articles display to my customers?
- Can I edit article URLs?
- Can I restrict access to articles?
- Requesters are unable to mark tickets as solved in the Help Center
- What are the attachment limits in Help Center?
Working with knowledge base content
- Images in a Help Center appear blurry or distorted
- How is the Related articles list in Help Center populated?
- Why is an article's appearance different in the editor than in Help Center?
- Inline images in Guide articles display as broken across all browsers
- Do I need to add the "https" or "http" protocol when inserting links in articles?
Help Center customization
- Can I add pagination to my Help Center?
- How can I remove the Follow button on my Help Center articles?
- How do I update Help Center articles with the API?
- Publishing and syncing copies of articles in Help Center with the API
- How can I display an article or section in multiple sections or categories?
Host mapping
- Why doesn't the CNAME record of my subdomain propagate with CloudFlare?
- How do I undo changes to my Help Center URL?
- I am seeing an error when trying to setup Zendesk Provisioned SSL
- Why do I sometimes get incorrect SSL certificate details for my subdomain?
Guide reporting and SEO
- Redirecting traffic from deleted Help Center articles
- How can I prevent Google from indexing specific Help Center articles?
- Why isn't the content from Guide trial account indexed by Google?
- What are the differences between Instant Search, Article Suggestion, and Help Center search?
- How to redirect users from my previous support website to Guide without affecting SEO
Answer Bot
- What happens when I run out of Answer Bot resolutions?
- Why do I see tickets with the requester set to Unknown (Answer Bot)?
- Which user is assigned to the ticket when it's solved through Answer Bot?
- Can Answer Bot suggest Community posts?
- What happens when an Answer Bot trial expires?