Advice and troubleshooting
Managing your knowledge base
- How can I see a list of users who are following a section or an article in Guide?
- How do my customers see their tickets if they're in multiple organizations?
- Why are Integrations blocked from accessing my help center?
- Users are prompted for CAPTCHA when using my help center
- Requesters are unable to mark tickets as solved in the help center
Working with knowledge base content
- What determines the help center language that users see?
- Images in a Help Center appear blurry or distorted
- How is the Related articles list in Help Center populated?
- Why is an article's appearance different in the editor than in Help Center?
- Inline images in Guide articles display as broken across all browsers
Help Center customization
- My help center displays incorrectly
- Why does the word "empty" appear below a section or category in my help center?
- Can I replace the images in my help center?
- How do I remove the social media sharing icons in the help center?
- Can I customize my help center's error page?
Host mapping
- Why doesn't the CNAME record of my subdomain propagate with CloudFlare?
- How do I undo changes to my Help Center URL?
- I am seeing an error when trying to setup Zendesk Provisioned SSL
- Why do I sometimes get incorrect SSL certificate details for my subdomain?
Guide reporting and SEO
- Why doesn't my help center appear on search results?
- Redirecting traffic from deleted help center articles
- How can I prevent Google from indexing specific Help Center articles?
- Why isn't the content from Guide trial account indexed by Google?
- What are the differences between Instant Search, Article Suggestion, and Help Center search?
Answer Bot
- Why are images broken in an article suggested by Answer Bot?
- What happens when I run out of Answer Bot resolutions?
- Why do I see tickets with the requester set to Unknown (Answer Bot)?
- Which user is assigned to the ticket when it's solved through Answer Bot?
- Can Answer Bot suggest Community posts?