Guide advice and troubleshooting
How to manage the help center
- How do I restrict content between public facing documentation and internal documentation?
- Do anonymous calls to list articles count toward my API rate limit?
- How do I restrict access to a help center category or section?
- Where can I see my deleted articles?
- Why is the Archived by field blank in the Archived articles list?
How to fix issues with the community forum
How to customize the theme of the help center
- My RGB color elements are automatically replaced with HEX formatting
- Why is the breadcrumb of my help center not showing the category in some locales?
- Can I embed Office or Adobe documents in the help center to preview content?
- Error: The property ‘#/settings/X/variables/X’ of type object did not match any of the required schemas
- Does Zendesk support CSP headers?
Customer portal
- Requesters are unable to mark tickets as solved in the help center
- How many files can customers attach to a ticket through the web form?
- Can I change the text "Submit a request" in the help center?
- Can I add custom fields to my customer's view?
- What are the customer portal ticket statuses?
SEO and help center search
- Some help center searches produce fewer results than other searches for the same term
- Why doesn't my help center appear on search results?
- Can I edit article URLs?
- Redirecting traffic from deleted help center articles
- How can I prevent Google from indexing specific help center articles?