Talk advice and troubleshooting
How to manage subscriptions and billing for Talk and Text
- Will I be charged a porting fee for Zendesk Talk?
- How can I view my Talk usage?
- Can I control which of my agents are Talk agents when I use Lite?
- How much does it cost to make a call through a digital line?
- Why was I charged $1 for Talk usage?
SMS and Text message help
- Does Zendesk Text support hosted numbers?
- What file types does Zendesk Talk recognize in MMS messages?
- About opt-out keywords for Zendesk Text
- How do I add Text to my Talk number?
- Can I use a 1(800) number as a Text line in Zendesk Talk?
How to get help with phone call problems in Talk
- Talk error: Cannot connect to number
- Why are phone calls not routing to agents?
- Can I send and receive MMS messages with Zendesk Text?
- Does Zendesk Talk offer Universal International Freephone Numbers (UIFN)?
- Why can't I remove the phone number from a user profile?
How to report on Talk and Text
- How do I report on IVR usage?
- What does client:agent mean in the Talk usage data?
- Options for retrieving Talk data
- Why do calls show as abandoned in voicemail when voicemail is switched off?
- What do the statuses of Zendesk Talk mean?
Call routing, greetings, IVR, and recordings
- How can I download a greeting from Talk?
- When is maximum queue wait time ignored?
- Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?
- How can I redirect calls to another number when all my agents are offline?
- What happens to calls outside of scheduled business hours?
How to manage phone numbers in Talk
- How do I set up an IVR?
- How do I set up call routing in Talk?
- How do I set up call routing with third party software?
- How do I add a voicemail and greetings in Talk?
- Does Zendesk Talk support SIP trunking?