Service Level Agreements (SLA), macros, and CSAT
SLAs, the different metrics and targets, badges, breaches and achievements, and schedules. Content about macro settings, using macros and its different components such as actions and availability. Articles about questions and issues regarding the customer satisfaction survey, ratings, and others.
- My macro isn't applying to my ticket
- Why are SLAs still breached after changing the priority?
- How can I use the DD-MM-YY format for a date custom field using Liquid markup?
- How can I create conditions to show text from the values of my custom drop-down field?
- Ticket status is not showing as a condition option when creating SLAs
- Why don't I see macro suggestions?
- Can I view the personal macros of other users on my Zendesk account?
- Who receives the satisfaction rating if a ticket is reassigned?
- How do I create an SLA for first reply time for agent created tickets?
- How can I send satisfaction surveys when tickets gets solved?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- Can I use a trigger and a webhook to update tickets?
- How can I troubleshoot common SLA issues?
- Adding the SLA breach countdown to your views
- Why are my satisfaction surveys not being sent?
- Why aren't SLA badges or targets appearing?
- Are CSAT surveys multi-lingual?
- Can I create an SLA policy with a first reply target for missed calls?
- Can I automatically set priority on tickets for my SLA targets?
- Setting up an SLA based on a Salesforce organization or user
- Can I customize the look of the satisfaction rating landing page?
- What is the difference between first reply time and requester wait time metrics?
- Do follow-up tickets send satisfaction surveys if the original ticket already sent one?
- Can I pause the SLA timer or reset it under certain conditions?
- Why am I receiving unexpected bad satisfaction ratings?
- Can I be notified of a SLA breach?
- How can I pull a list of all my macros from Zendesk?
- How often are macros used?
- Why does my satisfaction survey response rate always show a 100% response?
- Can customers change their satisfaction rating?
- My macro isn't applying to my ticket
- Why are SLAs still breached after changing the priority?
- How can I use the DD-MM-YY format for a date custom field using Liquid markup?
- How can I create conditions to show text from the values of my custom drop-down field?
- Ticket status is not showing as a condition option when creating SLAs
- Why don't I see macro suggestions?
- Can I view the personal macros of other users on my Zendesk account?
- Who receives the satisfaction rating if a ticket is reassigned?
- How do I create an SLA for first reply time for agent created tickets?
- How can I send satisfaction surveys when tickets gets solved?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- Can I use a trigger and a webhook to update tickets?
- How can I troubleshoot common SLA issues?
- Adding the SLA breach countdown to your views
- Why are my satisfaction surveys not being sent?
- Why aren't SLA badges or targets appearing?
- Are CSAT surveys multi-lingual?
- Can I create an SLA policy with a first reply target for missed calls?
- Can I automatically set priority on tickets for my SLA targets?
- Setting up an SLA based on a Salesforce organization or user
- Can I customize the look of the satisfaction rating landing page?
- What is the difference between first reply time and requester wait time metrics?
- Do follow-up tickets send satisfaction surveys if the original ticket already sent one?
- Can I pause the SLA timer or reset it under certain conditions?
- Why am I receiving unexpected bad satisfaction ratings?
- Can I be notified of a SLA breach?
- How can I pull a list of all my macros from Zendesk?
- How often are macros used?
- Why does my satisfaction survey response rate always show a 100% response?
- Can customers change their satisfaction rating?