Service Level Agreements (SLA), macros, and CSAT
SLAs, the different metrics and targets, badges, breaches and achievements, and schedules. Content about macro settings, using macros and its different components such as actions and availability. Articles about questions and issues regarding the customer satisfaction survey, ratings, and others.
- Who receives the satisfaction rating if a ticket is reassigned?
- Who is the current user when adding ticket comments using APIs?
- How do I create a First Reply Time SLA for agent created tickets?
- How can I send satisfaction surveys when tickets gets solved?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- Can I use a trigger and a webhook to update tickets?
- How can I troubleshoot common SLA issues?
- Adding the SLA breach countdown to your views
- Why are my satisfaction surveys not being sent?
- Why aren't SLA badges appearing?
- Are CSAT surveys multi-lingual?
- Can I create an SLA policy with a First reply target for missed calls?
- Can I automatically set priority on tickets for my SLA targets?
- Setting up an SLA based on a Salesforce organization or user
- Can I customize the look of the Satisfaction Rating landing page?
- What is the difference between first reply time and requester wait time metrics?
- Do follow-up tickets send satisfaction surveys if the original ticket already sent one?
- Can I pause the SLA timer or reset it under certain conditions?
- Why am I receiving unexpected bad satisfaction ratings?
- Can I be notified of an SLA breach?
- How can I pull a list of all my macros from Zendesk?
- How often are macros used?
- Why does my satisfaction survey response rate always show a 100% response?
- Can customers change their satisfaction rating?
- How to alert your team to tickets nearing an SLA breach
- Can I add hyperlinks to tickets through macros?
- Why do I see differences in SLA target hours?
- Can I define an SLA policy based on the creation date of a ticket?
- How can I track satisfaction ratings with comments?
- Who receives the satisfaction rating if a ticket is reassigned?
- Who is the current user when adding ticket comments using APIs?
- How do I create a First Reply Time SLA for agent created tickets?
- How can I send satisfaction surveys when tickets gets solved?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- Can I use a trigger and a webhook to update tickets?
- How can I troubleshoot common SLA issues?
- Adding the SLA breach countdown to your views
- Why are my satisfaction surveys not being sent?
- Why aren't SLA badges appearing?
- Are CSAT surveys multi-lingual?
- Can I create an SLA policy with a First reply target for missed calls?
- Can I automatically set priority on tickets for my SLA targets?
- Setting up an SLA based on a Salesforce organization or user
- Can I customize the look of the Satisfaction Rating landing page?
- What is the difference between first reply time and requester wait time metrics?
- Do follow-up tickets send satisfaction surveys if the original ticket already sent one?
- Can I pause the SLA timer or reset it under certain conditions?
- Why am I receiving unexpected bad satisfaction ratings?
- Can I be notified of an SLA breach?
- How can I pull a list of all my macros from Zendesk?
- How often are macros used?
- Why does my satisfaction survey response rate always show a 100% response?
- Can customers change their satisfaction rating?
- How to alert your team to tickets nearing an SLA breach
- Can I add hyperlinks to tickets through macros?
- Why do I see differences in SLA target hours?
- Can I define an SLA policy based on the creation date of a ticket?
- How can I track satisfaction ratings with comments?