Recent searches
No recent searches
Service Level Agreements (SLA), macros, and CSAT
SLAs, the different metrics and targets, badges, breaches and achievements, and schedules. Content about macro settings, using macros and its different components such as actions and availability. Articles about questions and issues regarding the customer satisfaction survey, ratings, and others.
Can customers change their satisfaction rating?
Edited Nov 14, 2024
8 votes · 11 comments
8
Votes
11
Comments
Workflow: How to alert your team to tickets nearing an SLA breach
Edited Oct 10, 2024
3 votes · 16 comments
3
Votes
16
Comments
Can I add hyperlinks to tickets through macros?
Edited Dec 07, 2022
1 vote · 7 comments
1
Vote
7
Comments
Why do I see differences in SLA target hours?
Edited Nov 03, 2023
6 votes · 5 comments
6
Votes
5
Comments
Workflow: Apply a new SLA policy to tickets created since a specific date
Edited Nov 27, 2024
6 votes · 0 comments
6
Votes
0
Comments
Workflow: Create a view to show satisfaction ratings with comments
Edited Oct 16, 2024
4 votes · 15 comments
4
Votes
15
Comments