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How to customize the theme of the help center

Articles for designers or developers who want to customize the theme of the help center, to change the appearance of the knowledge base by modifying the page templates with HTML, Curlybars, CSS, or JavaScript.


Implement a custom four-digit credit card field in Templating API v1, v2, or v3

Overview If you're using Help Center templating API v1, v2, or v3 and collecting a credit card number as part of your...

Edited Nov 11, 2024

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Why doesn't the Copenhagen theme get updates?

Question What is the reason the Copenhagen theme is not receiving updates? Answer If the Copenhagen theme isn't updat...

Edited Sep 17, 2024

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How can I receive an invoice for a custom theme?

Question I purchased a custom theme. How can I get an invoice? Answer Custom themes might not be designed by Zendesk....

Edited Sep 04, 2024

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I cannot change the language of my help center

Issue I added a new language to my help center. However, no option to switch languages appears on the help center. R...

Edited Aug 30, 2024

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How can I translate text from the source code of my help center?

Question What steps can I follow to translate text from the source code of my help center? Answer You can use dynamic...

Edited Aug 09, 2024

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How can I remove the navigation menu icon from my help center?

Question I already removed Sign In and Submit a request links from my help center header. I don't have a community. W...

Edited Mar 28, 2024

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My RGB color elements are automatically replaced with HEX formatting

Issue symptoms I added RGB color elements to a help center article. However, after saving my draft and inspecting the...

Edited Jun 10, 2024

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Why is the breadcrumb of my help center not showing the category in some locales?

Question Why is the breadcrumb of my help center not showing the category in some locales? Answer Check to see if the...

Edited Sep 06, 2023

1 vote  ·  1 comment

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Can I embed Office or Adobe documents in the help center to preview content?

Question Can I embed Office or Adobe documents in the articles of my help center to display without having to downloa...

Edited Jun 10, 2024

2 votes  ·  0 comments

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Error: The property ‘#/settings/X/variables/X’ of type object did not match any of the required schemas

Issue symptoms When I try to import a Guide theme, I get the following error: Failed to import theme. The property ‘#...

Edited Jun 09, 2023

1 vote  ·  3 comments

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Does Zendesk support CSP headers?

Question Does Zendesk support the use of Content Security Policy headers (CSP headers) in the help center? Answer No,...

Edited Feb 24, 2023

1 vote  ·  3 comments

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Workflow: Add a link to your website on the help center home page

Edit your theme to redirect users to your website from the help center. To add a link to your help center home page, ...

Edited Sep 26, 2024

4 votes  ·  1 comment

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My help center displays incorrectly

Issue symptoms My help center has issues with functionality or displays incorrectly. For example, buttons are not wor...

Edited Aug 21, 2024

1 vote  ·  0 comments

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Why does the word "empty" appear below a section or category in my help center?

Question Why does the word empty appear below a section or category in my help center? How can I remove it? Answer T...

Edited Aug 21, 2024

1 vote  ·  0 comments

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Can I replace the images in my help center?

Question Can I replace the images in my help center? Answer Yes, Guide admins can replace the images with your own br...

Edited Jul 26, 2023

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How do I remove the social media sharing icons in the help center?

Question I want to remove the social media sharing icons in the help center. Is this possible? Answer Yes, you can re...

Edited Jan 18, 2024

0 votes  ·  1 comment

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Workflow: Implement custom pages with React

This article helps you solve the challenge of integrating personalized and unique functionality into your Zendesk hel...

Edited Aug 16, 2024

1 vote  ·  2 comments

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Can I customize my help center's error page?

Question Is there a way to customize my help center's error page? Answer You can customize your help center's error p...

Edited Jan 18, 2024

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Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?

Question When a user submits a new request, a confirmation message appears at the top of the page that says Your requ...

Edited Jan 18, 2024

4 votes  ·  10 comments

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Workflow: How to edit labels in the language dropdown menu in the help center

When you enable languages that you want to support in your help center, your end users can select the language in whi...

Edited Sep 04, 2024

0 votes  ·  6 comments

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Can I add pagination to my Help Center?

Question Can I add pagination to my Help Center? Answer Yes, you can use the pagination helper {{pagination}} to add ...

Edited Jan 18, 2024

0 votes  ·  4 comments

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How can I remove the Follow button on my help center articles?

Question I don't want my users to be able to follow articles on my help center. How can I remove the subscription but...

Edited Aug 21, 2024

0 votes  ·  1 comment

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Workflow: Display an article or section in multiple sections or categories

Help center content is organized in a Home > Categories > Sections > Articles structure. With default functionality, ...

Edited Aug 09, 2024

30 votes  ·  39 comments

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Can I customize my Help Center's login page and popup?

Question Can I customize the login page? Answer It is not possible to customize the sign-in popup or page, as openin...

Edited Feb 16, 2023

18 votes  ·  9 comments

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How can I disable the subject and description fields from the request form?

Question How can I hide or remove the subject and description fields on the submit a request form in the help center?...

Edited Feb 07, 2025

13 votes  ·  234 comments

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How can I remove "Suggested Articles" from the ticket submission form?

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code...

Edited Aug 21, 2024

5 votes  ·  32 comments

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Workflow: Selectively hide help center components using Curlybars

Curlybars lets you hide components in your help center, such as the article, section, category, community topic, or c...

Edited Sep 06, 2024

10 votes  ·  65 comments

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How do I hide the author of help center articles?

Question How do I hide the author of help center articles? Answer To hide the author for customers viewing the help c...

Edited Jun 26, 2023

3 votes  ·  0 comments

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Workflow: How to hide the sign in button from the help center

This article explains how to remove the sign-in button from your help center while still allowing customers to contac...

Edited Aug 14, 2024

8 votes  ·  18 comments

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Workflow: Hide article comments with Curlybars

Hide comments on individual articles by disabling the Open for comments setting in the article editor. To hide commen...

Edited Aug 20, 2024

9 votes  ·  4 comments

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