Live chat advice and troubleshooting
General questions about live chat
- How do I upgrade my Legacy Chat account to the most current version to enable messaging?
- I can't see a Chat API created by another admin
- Can I create a shortcut in chat for only a visitor's first name?
- What chat events appear in the API when using the ticket comments endpoint?
- Can I start an internal chat with another agent?
Live chat departments, triggers, operating hours, and routing
- Why are chats not being routed to other available agents?
- What type of triggers should I use to route chats to specific groups in Agent Workspace?
- Why do triggers route live chats to departments with no available agents?
- Recipe: Send proactive chat messages in your visitor's native language
- How do I evenly distribute chats among my agents?
How to troubleshoot issues with live chat
- Why do I receive the error: Chat is Disconnected?
- I can't see the live chat settings
- Error: "View only. You need to have Chat enabled to reply to this conversation."
- Chat server error: Try to refresh chat now
- Why does my dashboard show zero chats?
How to manage the widget for live chat
- Can I turn my chats into tickets when I am offline?
- Why are my customers being served articles instead of a chat?
- The chat option or "Get in touch" button is not appearing on my widget
- Can I turn off chat when there is no staff here?
- How do I add departments to the pre-chat form?