Objects and rules advice and troubleshooting
Triggers and automations
- Does an automation based on the ticket status reset after a ticket update if the status didn't change?
- Can I add a tag to a user with a trigger action?
- I changed the checkbox tag from my field and now my workflow is broken
- What is the difference between calendar hours and business hours conditions?
- Why are my macros not sorting alphabetically?
Ticket editor, assignee, and requestor
- I'm unable to edit the ticket subject
- Can I assign tickets sent to a certain email address to a queue or group?
- Is it possible to add more than one requester to a ticket?
- Inline images not displaying for agents in tickets
- Why are the images in my tickets broken?