Generación de un archivo HAR para la resolución de problemas



Editado 27 nov 2024


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20 comentarios

this worked!! Thank you Destiny not sure why I never thought of just updating the browser... yipee!

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Hello Lucia,
 
Thank you for getting in touch. I regret to hear that you're encountering difficulties with downloading HAR files in the Google Chrome browser.
 
For reference, I'm currently using Chrome Version 122.0.6261.94 on my Mac with Ventura 13.6.3 OS, and I can download the HAR file without any issues via the arrow button, as shown in this screen capture.
 
Although this issue doesn't directly pertain to Zendesk, I'd still recommend that you try reinstalling Chrome or updating your software to eliminate any potential obstacles that might prevent the downloading of the HAR file. It's also a good idea to check if any applications on your device might be interfering with the functionality for the pop-up to appear.
 
I apologize for not being able to offer more specific help, but I hope this advice proves to be beneficial for you.

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Did anyone experiencing issues with downloading the file? I hover over the downwards arrow and see "Export HAR" and clicking on it I even get the little change of colour signalling the button has been clicked but then nothing happens. I checked my download and pop up settings for Chrome and these do not seem to be the issue. I am using Mac. thanks

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Hi All,

Is anyone aware of what developments Zendesk has made with automated HAR file sanitization, upon receipt of attached file, per the blog post below from October 2023?  CC 1263082108669 , 4450048008986 .

https://blog.cloudflare.com/introducing-har-sanitizer-secure-har-sharing

What’s next

Over the coming months, we will launch additional security controls in Cloudflare Zero Trust to further mitigate attacks stemming from session tokens stolen from HAR files. This will include:

  • Enhanced Data Loss Prevention (DLP) file type scanning to include HAR file and session token detections, to ensure users in your organization can not share unsanitized files.
  • Expanded API CASB scanning to detect HAR files with session tokens in collaboration tools like Zendesk, Jira, Drive and O365.
  • Automated HAR sanitization of data in popular collaboration tools.

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I have been asked to generate a HAR file for an existing ticket. I have tried several times and am only allowed to Save as type: "MS-DOS Application".

Please help.

 

 

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Hello Trinity, we're glad to inform you that the steps especially for Chrome have been updated. Thank you! 

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Hi Trinity, thanks for writing in! 
 
We are going to pass this along with our documentation team to have a closer look. Thank you for this heads-up!

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Hey there. Is there any chance that the instructions will be updated to coincide with the most recent versions of these browsers? I'd like to use these instructions for our end users by sharing the link, but some information may be outdated, particularly the Chrome one where it asks us to click in the preserver log box. I have not checked any of the other instructions. Thanks

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Hello Rassalas,

on the MacBook, you can open a HAR file with TextEdit.

 

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So I downloaded the HAR file and am wondering what is a good app for viewing it?  Libre Calc has troble with it.  any suggestions?

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