¿Cómo se autentican las solicitudes de la API?

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Dwight Bussman

Zendesk Customer Care

Editado 27 ago 2024

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      Glenn Chen

      Hi Paolo,

      First, I need to emphasize that “I don't want to ask users about their passwords”.
      I want to show some Zendesk content in my web app based on users' authorization status.

       

      If I go with Oauth2, I will need to ask user's password, this is the example from Oauth2 Password grant type

      curl https://{subdomain}.zendesk.com/oauth/tokens \
  -H "Content-Type: application/json" \
  -d '{"grant_type": "password", "client_id": "{your_client_id}", 
    "client_secret": "{your_client_secret}", "scope": "read",
    "username": "{zendesk_username}", "password": "{zendesk_password}"}' \
  -X POST

       

      If I go with Making API requests on behalf of end users, I also need password from the user.

      curl https://{subdomain}.zendesk.com/api/v2/oauth/tokens.json \
-H "Content-Type: application/json" \
-d '{"token": {"client_id": "your_client_id", "scopes": ["impersonate", "write"]}}' \
-X POST -v -u {email_address}:{password}

       

      Either way I need users' passwords to do it, is there a way I can do it without requesting their passwords?
       

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      Paolo

      Hi Glenn,
       
      If you need the actual user's password, unfortunately, there is no way on getting this unless you ask them. In addition, it is not recommended to have your end user's password as this may arise security concerns. Can you please explain further the purpose of why the actual user password is needed, and the an OAuth or a token is not sufficient?
       
      Best,
      Paolo | Technical Support Engineer | Zendesk

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      Glenn Chen

      Hi all

      I have similar concern with Ramy Ben Aroya' s comment here

      I want to show some Zendesk content in my web app. As far as I know, I can do it either through Oauth2 or by making a request on behalf of an user, but eventually I will need end users' passwords, is there a way I can do it without having to request their passwords?

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      Benedikt Hild

      Hi All,

      I ran into the same issues described by some people. Here's my working solution: 

      I enconded the credentials mentioned on the dokumention '{email_address}/token:{api_token}'

      with UTF-8. 

      $Base64AuthInfo = "{email_address}/token:{api_token}"
      $Base64AuthInfo = [convert]::ToBase64String([text.encoding]::UTF8.GetBytes($Base64AuthInfo))

      My previous attempt encoding with unicode did not work. 

      $Base64AuthInfo = "{email_address}/token:{api_token}"
      $Base64AuthInfo = [convert]::ToBase64String([text.encoding]::Unicode.GetBytes($Base64AuthInfo))

       

      Maybe a mention of that could be usefull inside the API documentation. 

       

      Cheers!!

      Benedikt

      2

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      Dermot Doran Cato Networks

      Hi All!

      If you are working on macOS, I recommend that you follow the tip given by Nick Bolton.  I tried to create the base64 code using the -i option of the base64 comman, but it kept adding an extra character to the end of encoded output.

      Cheers!!

      Dermot

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      Dane

      Hi Felipe,

      Yes, you can use SSO for your end users. Please refer to Providing multiple sign-in options for team members and end users.

      -1

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      Felipe Costa

      Hello, SSO authentication works to customer's side?
      We don't have our customer's zendesk password.

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      Fraser, Vanessa

      I'm sure it is something I'm doing wrong but I have been over and over that article and am not seeing what I have done wrong.  I'll contact support.  Also I can curl using the email/token:tokeninfo so it has to do with my encoding of the email/token:tokeninfo.

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      Dwight Bussman

      Hi Vanessa Fraser

      After doing that encoding are you passing the encoded value in as a Basic Authorization header as documented here: https://developer.zendesk.com/api-reference/introduction/security-and-auth/#basic-authentication 

      Authorization: Basic {base64-encoded-string}

      If that doesn't help sort things out for you, I recommend contacting our support team to look into logs for your specific account.

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      Fraser, Vanessa

      Hi!  I'm trying to use Azure Logic Apps to Authentic for a POC but I keep getting 401  Couldn't authenticate you.  

      I've encoded my username/token:aaaa via powershell this way but I must be missing something.

      $text = "myname@mydomain.com/token:tokentexthere"
      $encoded = [convert]::ToBase64String([text.encoding]::Unicode.GetBytes($text))
      $encoded

      I went through this article and tried OAuth, api, user/password but just not getting authenticated.  

      Any ideas would be welcome!

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