Acknowledgement for new ticket


2 Comentarios

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Pandari V,

    Your instance out of the box should have a Trigger for this. It's named something like Notify Requester of Received Request.

    Check into that trigger to see the conditions and tweak them as needed.


  • Brett Bowser
    Zendesk Community Manager

    Thanks for jumping in to help with this one Heather!

    Pandari, you can also take a look at our Default Support Triggers to get a better understanding of what notifications are sent out automatically :)



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