• Heather Rommel

  • 13 de julio de 2021 15:18

  Community Moderator

  

  Hi Pandari V,

  Your instance out of the box should have a Trigger for this. It's named something like Notify Requester of Received Request.

  Check into that trigger to see the conditions and tweak them as needed.

  Thanks!

• Brett Bowser

  • 13 de julio de 2021 15:33

  Zendesk Community Manager

  Thanks for jumping in to help with this one Heather!

  Pandari, you can also take a look at our Default Support Triggers to get a better understanding of what notifications are sent out automatically :)

  Cheers!

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