Side conversation threads

3 Comentarios

  • Annie Baker

    We set side conversations to a brand that doesn't use email signature and this was a huge change in side conversations that we would prefer be more of a chat conversation then an email conversations. I still wish ZD had the option of chat side conversations instead of just emails. 

  • Sydney Neubauer
    Zendesk Luminary

    I made a bigger feedback post for all limitations and included this post in it: Side Conversation Limitations – Zendesk help

  • Shawna James
    Community Product Feedback Specialist
    Hi Sophie, thank you for providing us with your feedback and Sydney for linking the other post on this matter. Sophie can you please let me know if Sydney's post covers your use case and thoughts? If so I will consolidate these posts to centralize feedback. Thank you! 

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