Admins should have the ability to delete csat scores that are deemed invalid or do not reflect the quality of support provided. For example, our customers will sometimes leave a bad satisfaction score because they are frustrated with a vendor we are partnered with rather than with the agent's support. Even if we delete these tickets, the agent's satisfaction scores are still affected by the rating on the deleted ticket. It would help us a lot if admins could just delete these ratings or if when the tickets were deleted, the ratings were also deleted.
Other Similar Complaints:
Iniciar sesión para dejar un comentario.