Answerbot: Option to disable auto-solve on specific articles

2 Comentarios

  • Rina

    I have this same issue recurring. Can someone help us with a solution?

  • Christine
    Zendesk Engineering
    Hi Katrina,

    Currently, there's no option to disable the solved option on article level. But you can choose to enable/disable this within the Knowledge Capture app settings to either allow/not allow users to solve tickets after viewing articles.

    See To disable users from solving tickets based on linked articles. Thanks!

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