Please create an option to allow us to show sender email address by default, for all tickets created via email.
Currently, only the sender display name is shown. Agents must click the 3 dots next to the message, then click "View original email", in order to show the sender email address. These extra steps make it rather cumbersome to verify sender address for each and every ticket.
This is a security issue as display names on emails are easily spoofed, and are frequently spoofed, by attackers sending phishing emails.
We are training our users to view the sender email address and not rely on the display name to verify identity. This is industry standard and best practice.
Almost all email clients today show the sender email address next to the display name. The fact that Zendesk does not, causes confusion among our users.
This needs to be something that is easily accessible to all agents when viewing tickets created via email.
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