Add 'Remove cc' trigger/automation action

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Can we get an official Zendesk response on this?

+1 If we cannot have a remove trigger then allow us to have the ability to remove a specific collaborator. With tha functionality we can work around this.

+1

This will avoid us so many problems and doubled up communications!

+1

+ another one.

This is one of the more widely asked for features I have seen in the community. Is there any development on this? I can see there was quite a lot of active discussion from Zendesk 2 years ago but not so much recently.

Did anything come of an EAP?

The Trigger/API method works for me at the moment, but ideally I would like to remove individual collaborators.

i.e. if email exists in collaborator list, then remove from the string

+ 1 here - Customers often add our team's DL email to cc (usually in an attempt to get a faster response 😊), so we want to remove this automatically on any ticket, otherwise the whole team keeps getting emailed updates.

+1 this would be very helpful. 

Our use case would be similar to a one time comment, as we often need input from co-workers or other departments, while at the same time they don't need to be CC'd on everything else (they're usually not involved and don't care beyond that point). Manually removing the CC after requested help has been given is not user-friendly and is tiresome.

Cheers

Bumping.  We really need to be able to implement a solution to auto remove specific CC's from tickets.  Our use case is that our New Hire process sends in a ticket for the new hire and there is a distro CC'd by the software that we would like to not have to manually remove every time.  Looks like this has been a long outstanding request and there hasn't been an update in many months.

Any update on this? We really need the funcationality of removing Cc'd users. The issue: When a person sends in a ticket through an email and Cc's people for awareness, the original user receives just a ticket update email from Zendesk when we reply to them. The ticket update email mentions nothing about Cc'd users, and goes to all Cc'd individuals. 

When those Cc'd individuals reply to the ticket, they think they are only talking to us, when in fact they are messaging the entire group. You can see where this could create some awkward email situations.

Thank you

+100000000000 :)