Add end-user as CC via Trigger or Automation

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517 Comentarios

  • Mart Hough

    I've come to unfollow this post as I've now moved to Atlassian's Jira. It's simply magnificent.


  • Bailey Whitaker-Lea
    Zendesk Product Manager

    Hi Nicole, this functionality request actually lives with our Email team. I've made them aware of this thread and the feedback has been captured. I'm sure they will chime in here soon! 

  • Aishwarya Ramnathan

    Hi @... I see you are still with the product and you provided an update last November on this request. Is this something on the roadmap now? This is one of the most sought features, please consider building this. I do understand the technical difficulty behind this but would be a great feature for many clients. Also, since it is offered by your competitors. 

  • Bailey Whitaker-Lea
    Zendesk Product Manager

    Hi Aishwarya Ramnathan unfortunately this functionality lives outside the scope of my role. I've notified the email PM of the request and they will be prioritizing the request against the other initiatives on their roadmap. 


  • Puneet DOC

    We have the exact same requirement and glad to find its not unique. Many have requested this already since 2009 and 14 yrs on, its still not been actioned by Zendesk. 


    Don't know what else will it take.

  • JackCat

    Zendesk will never implement this as it can be abused to sidestep the need for additional agent licenses. 

    Triggers and targets can make a workaround but it's not a simple job for the typical zendesk user. 

  • Philippe Balogh

    It's quite possible that Zendesk will never implement the desired feature, as was explained in the previous post. Nevertheless, I would like to congratulate the thread on the occasion of its 14th anniversary. It was actually created on this day in 2009.


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