Getting ticket and organizational fields to contain a clickable hyperlink

I'd like to put a hyperlink in a text box so that agents can click the link instead of having to copy/paste a URL. The URL will be sync'd from our ERP system and be different for each account.

Screen shot example:
https://drive.google.com/a/nbs-us.com/file/d/1Zl9txVJpxpQ3QnJJSB4kGDszoY_DEnOz/view?usp=drivesdk