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How to pre-fill description box based on Custom Field value

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Publicado 28 jul 2021

Hi All,

I'm seeking assistance on how to autopopulate the description box based on the value of a particular custom field. This for when an end user submits a form.

The custom field is a drop-down menu containing only 2 options

The Description box has been hidden to let us customise the ticket description.

This is my current code so far:

$('.form-field.request_description').hide();
if ($("#request_custom_fields_360025027158")=="OPTION A") {
$('#request_description').val('Description 1');}
else
{$('#request_description').val('Description 2');}

Any and all assistance would be appreciated.


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