Make forms, conditionality and apps work when bulk editing tickets.

6 Comentarios

  • Comentario oficial
    Samir Shah
    Zendesk Customer Care

    Hi all, thank you for your feedback. We have logged this change as a requested enhancement for our Bulk Editing feature and put it in our backlog. Unfortunately, we can not guarantee an estimate for delivery because we have prioritized other planned initiatives in the next few quarters. However, we do plan on prioritizing this feature in the future and will come back to this thread when we have more to share. In the meantime we appreciate your continued feedback and use cases to help us make improvements. Thanks again!

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    I agree in principle, although we use some triggers off fields that don't show in the form. This allows admins and managers to go in and change the field "behind the scenes" where an agent doesn't see it. When bulk updating, we use Ctrl+F to find the field we want to update.

    3
  • Stephen Belleau
    Community Moderator
    Zendesk Luminary

    I agree with both Lou AND Peter Godden

    There has to be a better way, but we also need to consider scenarios where we want to bulk update tickets across multiple forms. Perhaps being able to toggle between "all fields" and a specific form?

    4
  • Stephen

    +1 on this change. I believe there needs to be some tidying up on this feature to make it more usable.

    As Stephen mentions above, I think having an inbuilt search function or ability to toggle between Fields assigned to different Forms / all Fields, would make the experience vastly more useful.

    0
  • Shawna James
    Community Product Feedback Specialist
    Hey all, thank you for taking the time to provide us with your feedback. I want to confirm this has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!
    0
  • Stephen Barbarino

    I'm glad it's not just me. We would love a search or toggle option to help reduce the field clutter when performing bulk edits. 

    0

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