Is there a way to mark a ticket as solved through email


2 Comentarios

  • Jonathan March
    Community Moderator


    You can decide on an unambiguous phrase like "solve-this-ticket" or whatever, have them include this in  then write a trigger that solves the ticket. 

    You could even adjust your triggers so that if this phrase is in the message, the requester won't get a notification. (though they would still be able to see the message in the ticket online).


  • Sebastiaan Wijchers

    Jonathan was quicker, but I wanted to suggest the same. You can use a Mail API like text:

    That will solve the ticket when they add that exact phrase to their reply:


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