I am doing some macros for my team to make the work more efficient. I am using placeholders to autocomplete names or ticketID's, and that is very handy. But I have a couple of placeholders that I am not able to do (And I even don't know if possible)
1- We are working with different languages, so different websites. Every email has its own name ( Email -> edit -> Name (Optional) ). I would like to have a Macro with that name, but not able to find it.
2.- I am using the Magento app, that is connected to zendesk, and I would love to have placeholder who autocomplete with the order number of Magento. I am not be able to do that nether.
Anyone knows if this is possible or we can only use the pre-created placeholders?
Thanks in advance
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