Hi Zendesk Community, currently our agents can see a statistic of their "Good/Bad/Solved" Tickets on top of their home tab. This is not very useful for us.
We would love to customize what agents see there, to show agents how many Tickets they managed to update on that day (not that week), how many tickets they updated including a public comment etc. Basically we would love to build our own statistic up there, showing agents their daily ticket counts, that we feel would motivate them the most.
I am positive this is possible, but unfortunately I could not find any articles on this topic. Can someone here help out maybe? Would be very very much appreciated :)
Greeting from Munich,
Yvi (Customer Service myposter)
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