Zendesk Dark Theme
I know this has been asked and answered more than 3 years ago, however I feel this needs attention now that dark theme is available for the android app.
"Zendesk is excited to announce that we have launched dark mode in our Android Support mobile app. The update is live in the Google Play store" -Zendesk Support Team
Additionally, Zendesk themselves understands that the 3rd party solutions are not sufficient.
"We realize that these workarounds aren’t the ideal in-product solution you were seeking; product development is always a process of strategic prioritization amongst many ideas and requests, and unfortunately we can't fulfill every one. These workarounds should help, and we thank you for sharing your feedback with us." -Zendesk Support Team
So can we have a native dark mode for Zendesk browser? Thanks!
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Agreed! I used a third party but it made it impossible to see popout hints as they are not text that can be inverted.
It was also difficult to see the difference between public and internal note comments with the third party app. Eventually, I had to revert back so I could do my work properly. But not at a cost to my migraines
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This is a real issue for our agents who work night shift, there are third party solutions but they are not fit for purpose.
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This is also a big issue for those of us that have light sensitivity and work with both ZD and the Knowledge Base made by ZD. Even using the third party Chrome extension for the support app makes it so switching between that and the KB is murder on my eyes and gives me headaches, so I have to resort to turning the brightness way down on my monitor and just use it without the extension.
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Not sure why Zendesk doesn't have dark mode built in and is relying on third party apps for their own system? SOS Product managers to put this in.
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I would really like to see a Dark mode Theme, the free options they shared on the old post are not free anymore there is a charge to use them.
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