Add "Add CC" trigger action to CC agents in Zendesk instances using the Followers feature

3 Comentarios

  • Chris Sos
    Zendesk Product Manager

    Hi Gini,

    In Agent Workspace, CCs have moved to the public reply section instead of being grouped on the sidebar. See below:

    Hope this helps.

    0
  • Gini Salamat

    Hi Chris, thanks for your response, however, I was talking about the trigger "action;" it's since been replaced by "Add follower," which I read does not send an email until there is a new update on the ticket.

    0
  • Luke Tyhurst

    Chris Sos The 'Add CC' action is in your documentation but is not an available option in Zendesk. Can we please get this action added to our instance? This is absolutely necessary for our workflow. It would be great to also have this as a condition (e.g. 'CC Added').

    https://support.zendesk.com/hc/en-us/articles/4408893545882 

    1

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