Internal Note/Public Reply Toggle - Agent Workspace

5 Comentarios

  • Mahi Tangnoo

    Is this possible if we can trace which is the public comment by user and public comment by agent using API calls? like how can we differentiate between the two.

    Or

    Is this possible if we can make public comment by user private and then we can trace public comment by agent in which we will be having "public: true " in our API call?

    By this we can easily trace public comments by agents which is the use case.

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  • Dave Dyson
    Zendesk Community Manager
    Hi Mahi,
     
    You can use the List Comments API endpoint to get a list of the comments for a ticket. Each comment will have an author_id. You could then use the Show User API endpoint to get information on the user, which will include their Role ("agent", "admin", or "end-user".) Does that help?
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  • Mahi Tangnoo

    Hey Dave,

    Thanks for the help. I will check this if this suits my use case or not.

    If not, then I will get back to you.

    Thanks,

    0
  • Dave Dyson
    Zendesk Community Manager
    Sounds good - thanks Mahi!
    0
  • Simon

    +1

    0

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