Placeholders for Side Conversation messages

4 Comentarios

  • Adam Bentham


    To add to this, it would be great if I could have a placeholder for the original date of the side conversation too :) 


  • Stella Kang

    Agree this is much needed! Thank you.

  • Dan R.
    Community Moderator

    Yes please!

    Use case: Agents often missing the in-app notifications that side convos have updated. I want to create a trigger than when a convo receives a reply, I can relay the message via Slack to the assignee but can't pass the message along due to the lack of placeholder for side convo message content.

    Alternative - allow for view conditions that show us the status of tickets and their associated side convo states?

  • Carmelo Rigatuso

    Same! Would value this as well.


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