Agent workspace : Switch "Reply field" and "Request filed" (up/down) like when the workspace is disabled

Planeado


Publicado 10 ago 2022

Hello,

Is it possible to have on option to invert the answer zone (put on top) and the comments zone (put on bottom), in the same configuration as in classic mode?

Because when we take a ticket with several answers, or when the ticket is long (with signatures, images etc...), we start at the very end; we are obliged to scroll all the way to the top. Not practical!


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