Add option/button/link to copy the user's email to clipboard
The new Support ticket system doesn't include an option to easily copy the email (the previous version included an option in the details of the end user).
The most basic use case:
- a user contact us for X problem or to get access to their purchase
- we need their email address to enter the email in other system to query its purchase by email address
Without the "copy email address" option now we have to "Edit" the address, select the whole email address, copy it, and then cancel the email edition.
As a side note, it would be great if the option to copy the email address is available in the same screen where we can read each email/message (I think this is related to https://support.zendesk.com/hc/en-us/community/posts/4409217567258-Add-option-to-copy-email-address-to-user-s-email-address-dropdown )
Kind regards,
David
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Hey David Capello - Are you using Agent Workspaces by chance?
If so, Zendesk does provide a button that allows you to easily copy a user's email address in the customer context panel on a ticket.
To access it, click on the person icon on the right-side of your screen when viewing a ticket & then you'll see a button to copy their email (directly to the right of the customer's email address).
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I can quickly and unambiguously assign my existing customers to their accounts based on their email address. Copying is extremely helpful for quickly finding them in my database and resolving their issue. The current method through the user profile is possible, but it can be improved.
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