Add option/button/link to copy the user's email to clipboard

2 Comentarios

  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Hey David Capello - Are you using Agent Workspaces by chance?

    If so, Zendesk does provide a button that allows you to easily copy a user's email address in the customer context panel on a ticket.

    To access it, click on the person icon on the right-side of your screen when viewing a ticket & then you'll see a button to copy their email (directly to the right of the customer's email address).

  • Matthias Günther

    I can quickly and unambiguously assign my existing customers to their accounts based on their email address. Copying is extremely helpful for quickly finding them in my database and resolving their issue. The current method through the user profile is possible, but it can be improved.


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