Macros: More formatting and ability to change text color


4 Comentarios

  • Harper Dane
    Zendesk Luminary

    +1 to this request!

    We're driving agents toward using macros as much as possible, but I don't have the same formatting options in macros as what agents can apply in their tickets.

    I'd like to use color text in macros for all the sections of a macro which agents should be editing/customizing themselves. In our macros, the "to be edited" text is easily overlooked by agents in a sea of black text.

    We're happy to keep that text in color on the customer's end, as it's typically the most important part of the email for the customer to see anyway. 


  • M. Cristina Cabello

    I concur that the ability to modify text color within macros would be highly beneficial. We frequently incorporate instructions in our macros for our agents, and it would greatly assist if we could emphasize them by altering the text color or applying background color to the text.

    Thank you!

  • Amie

    +1 for this feature request. 

    The lack of this ability inside the WYSIWYG editor for macro creation (and other parts of Zendesk) means the WYSIWYG editor is not consistent across the entire Zendesk product. 

    This feature/ability should also be present in the WYSIWYG editor for the following: 

    • Macros
    • Article creation
    • Article comments for end-users
    • Ticket submission form on the help center for end-users
    • Ticket replies for end-users from the help center portal

    The lack of consistency makes it hard to color text appropriately when needed in Zendesk. 

  • Scott Allison
    Zendesk Product Manager

    Thank you for the feedback, it's truly appreciated. We are planning to support the same text formatting for macros as you can in the ticket composer, including colors. This is planned for this year, and I'll keep you updated as we get more clarity on timing. Thanks again and please keep your feedback coming.


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