Macro: Ability to Change Text Color/Highlight Color

1 Comentarios

  • Harper Dane

    +1 to this request!

    We're driving agents toward using macros as much as possible, but I don't have the same formatting options in macros as what agents can apply in their tickets.

    I'd like to use color text in macros for all the sections of a macro which agents should be editing/customizing themselves. In our macros, the "to be edited" text is easily overlooked by agents in a sea of black text.

    We're happy to keep that text in color on the customer's end, as it's typically the most important part of the email for the customer to see anyway. 



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