No option to update tickets raised by my colleagues
This is regarding tickets raised via "https://support.sky.tdc.dk/hc/en-us/requests"
Under "Organization Requests" section, I can't update tickets raised by my colleagues. So if they are out of the office, I can't make any follow-ups. As we are from the same department, everyone from our team should have the ability to update each other's ticket no matter who raised it. Any chance this can be changed?
Hi Fred Dabu!
From the Admin side, whoever manages your Zendesk tenant has the option to allow those in a shared Organization to view tickets only, or to view and also be able to add comments.
Please verify that this setting is enabled for the organization(s) your user is a member of. For more information on the permissions scheme options, refer to What is the difference between ticket access at the organization level and user level?
I'll investigate who can change this setting for us. Thanks a lot for your feeback!
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