No option to update tickets raised by my colleagues

2 Comentarios

  • Sam
    Community Moderator

    Hi Fred Dabu!

    From the Admin side, whoever manages your Zendesk tenant has the option to allow those in a shared Organization to view tickets only, or to view and also be able to add comments. 

    Please verify that this setting is enabled for the organization(s) your user is a member of. For more information on the permissions scheme options, refer to What is the difference between ticket access at the organization level and user level?

  • Fred Dabu

    Hi Sam,

    I'll investigate who can change this setting for us. Thanks a lot for your feeback!


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