Auto update status

1 Comentarios

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Zilvia Permata Sari - Innovation Team

    We do this with a trigger. Set your conditions (i.e. ticket is created, etc.) then use the following actions:

    Assignee is current user

    Add tag (whatever you want to prevent the trigger from firing again)

    Status Open

    One of your conditions will need to be Tags contain none of the following (the tag you add in the actions).

    If you need more detail, let me know.

    0

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk