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Ability to translate the subject field of tickets
Zendesk Luminary
Publicado 19 ene 2023
The Google Translate bar in Agent Workspace only translates ticket comments, nothing else. Our channels are email and web form (not messaging) and so all our tickets have a subject field that contains information provided by the customer. If the ticket is in a language that the agent doesn't speak, the Google Translate bar is basically useless because the agent can only translate part of the information provided by the customer.
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1 comentario
Permanently deleted user
+1 to this
We use the Google Translate Chrome Plugin which is helpful but it would be great if Zendesk simply translated the subject field as well.
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