We would like to apply a formula for "customer health" that includes a few ticket metrics (i.e. satisfaction, durations, etc.) and feed that back into an overall health metric; I thought about extracting this information somehow from Explore, but I understood there is no API nor plan to allow such integration.
Are there any plans or ideas on how we could incorporate such a thing, requiring a relationship between the Organization's object and explore metrics?
Just to add, we want to automate this for all of our Organizations since it's clear we can go one by one and update the score, but in our case we have thousands.
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