How to check permission using Rest API

1 Comentarios

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey there,

    Based on your description. It sounds more like they don't have the "Edit ticket properties" permissions. Keep in mind that the role in your screenshot is a system role that can't be modified. If you want to modify the role, you can recreate it as a custom role.

    All that being said:
    You can see all user roles by calling the user role api. 
    You can a specific check user's role by using the user api
    You can check all users with a specific role by using the list users api with a filter for that roles permission set 
    Hope this helps!

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