Custom Order of Ticket Status

8 Comentarios

  • Beaujean Betouliere

    Their support team told me no, there's no option for doing this. I want this too, hopefully their Product team sees this and implements a way.

    0
  • Keelan Pannell

    This would be very helpful to add an order to a new custom status, for example we always want 'Solved' at the bottom,but can't change the order

    2
  • Sydney Neubauer
    Zendesk Luminary

    +1 I did not realize there was not a way to reorder the statuses. We are planning on rolling this out before the forced roll out - we need the ability to reorder otherwise there will definitely be confusion among our teams

    0
  • Matthew Sammut

    Same thing on our end, we have rolled out a custom solved category status and we have no way to place it above the default 'Solved' status button.

     

    0
  • Emanuel Cohen

    This is a must have feature to sort custom statuses.  Hopefully will be implemented in future software updates.

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  • Shawna James
    Community Product Feedback Specialist
    Hey all, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please continue add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
    3
  • Sydney Neubauer
    Zendesk Luminary

    I created a major feedback post for the limitations regarding custom ticket status. Pasting link here for anyone else to add onto: https://support.zendesk.com/hc/en-us/community/posts/6336222202266-Custom-Ticket-Status-limitations

    0
  • Sean Rayball

    This is pretty bad, I thought I could just add numbers to the beginning of each status but you cant. Not with the grouping of statuses.

    New staff select the first option that is wrong often. Experienced staff need to scroll to the bottom of the long list for every single ticket.

     

     

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