As I was forced to switch to the new Agent Workplace, I find it totally useless!
The fact that the comment box is now FIXED at the bottom makes browsing the ticket history virtually impossible. I am losing so much valuable screen space as half of it goes to the comment box.
Why do you guys at Zendesk keep reinventing the wheel? You had a great product for a long time, but lately during past 12 months, you've made it worse and more difficult to use.
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