Allow updating existing ticket field values and tags without the need to first remove related form condition

6 Comentarios

  • Carmelo Rigatuso

    Agreed. At the very least, have an easy way to access the custom fields to make edits that the form page will see right away. As it is, it's difficult to live update a form. I need to undo all the conditions, exposing every field to end-users, then edits the custom fields, then reload my forms page (because it won't see changes unless I do), then redo all my conditions.

     

     

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  • Mucci Marinucci

    Exactly Carmelo. This is such a tedious and unnecessary format for making these changes. This update path makes it so much more difficult and time-consuming, introduces more possibility for mistakes, and interrupts the end-user experience.

    We should be able to make live edits on the fly to existing fields that have existing form conditions if I am keeping and using the same fields, but only making changes to the field values. There should be no need for this update path for just making edits to ticket field values.

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  • Shawna James
    Community Product Feedback Specialist
    Hey Mucci, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!
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  • Mucci Marinucci

    Thank you Shawna James!

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  • Sydney Neubauer
    Zendesk Luminary

    100% - we clone forms as it has everything we need but then need to remove fields as they aren't needed for the team. We usually make all the changes at once and when you try to save it errors and says you need to remove conditional fields first. The conditional options are held outside the field edit on the form. So you have to back out (sometimes not saving) to clone, SAVE, edit conditional fields, then go back into form to remove fields and HOPE you removed the conditional fields associated with the fields you need to remove

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  • Carmelo Rigatuso

    To add to this, why are conditions on a separate page top begin with? Why do I have to click around so much to perform one task? On the forms page, everything related to that form should be easily accessible to me. I hate having to open three tabs to be able to make one change, and then also losing my edits so far because I have to refresh my page so that it sees changes made on another tab.

     

     

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