Merging Users Easily

Denis MENARD

Hello,

We have some Zendesk Instance connected to other chat solutions (I know it's bad, but it's my customers choices).

When ticket is created, requester is visitorXXXXXX. Our agents change this by customer mail address manually.

Issue is that when the mail address is alredy used they get an error message :

Do you think it's possible to add in this message : email Address is already in use, do you want to merge users?

Thanks,

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