We have two potential triggers that can fire when a each ZD ticket gets updated with a customer response:
- Send a webhook to Slack (this powers a custom chatbot in Slack).
- Send a Slack message via the Zendesk integration to an internal channel to notify the agent that the ZD ticket has been updated.
Only the first trigger fires for ticket created via the custom bot. For tickets created via email rather than the custom bot we use, it does fire the second trigger in that case.
So I guess only one trigger can ever be prioritised with a single ticket update? Are there any workarounds for this?
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