Búsquedas recientes
No hay búsquedas recientes
Adding WHO updated the ticket to view or report?
Respondidas
Publicado 15 ago 2023
My apologies as I'm new to Zendesk and cannot figure this out but it's such a basic thing, I imagine it's there somewhere and I just can't find it.
How do I add WHO last commented/updated the ticket, the actual name of the person, in either a view or in a report? Everything I seem to find is based on time (Time of latest update) or assignee.
0
4
4 comentarios
Jahn
Hi ExhaustedTech74, you can check in Explore using the attached Dataset.
Under Metric you can select "Update"
Support - Updates History
Under Attributes you can select "Updater Name"
0
ExhaustedTech74
If I do it there, how do I list unsolved tickets? I don't see that option.
I just need a list of unsolved tickets for a particular group of people, that show the last person who commented on the ticket. It seems I can only do one or the other since the metrics are different between the Support-Tickets and Support-Updates History?
0
ExhaustedTech74
Disregard, I see another way to get what I need. Thank you!
0
Jahn
ExhaustedTech74 what I can recommend instead of the report is Views. It won't show who specifically update the ticket but it will show who updated (agent/end user) and last update by the ticket assignee.
![]()
Status>less than>solved
Group>is>(depending on your group)
Assignee>is not>blank
You can use the formatting option below:
0