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Bad translations on continuous conversation messages



Publicado 11 nov 2023

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would like to be able to customize messages on continuous conversations because it use a tone that's not mine.

Translation are not correct. I talk in Spanish and doesn't translate Name into Spanish. It continues showing "Name" instead of "Nombre" and no way to change it.

What problem do you see this solving? (1-2 sentences) 

To use Spanish in a correct language. "Name" is not a Spanish word.
And use same tone in all 
conversions. Tone used on chat widget for continuous conversation is too formal for some companies. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem occurs always. 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

No

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

1) Let customizer this messages.

2) fix Spanish translation. "Name" = "Nombre" 


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3 comentarios

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Shawna James

Community Product Feedback Specialist

Hey Juankibcn, where are these mistranslated messages being generated? Automated macro suggestions? Chat messages? I want to make sure this gets flagged for the right PM to take a look at your feedback. Thank you!

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Hi
On the chat widget maybe is not a continuous conversation issue.
Set your language into Spanish, create a message to say hello to the end user who open the chat. Next, there is a field for name. The tittle on this field is “Name” in English and not “Nombre” in Spanish. It should be “Nombre”, because you are using Spanish on configuration. 

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Shawna James

Community Product Feedback Specialist

Thank you for providing this further clarity! If you have the time and would like to provide a screenshot of the issue, without any customer or company information, this will help us confirm where you are experiencing this issue. Regardless this has been logged for our PM team to review, thank you for taking the time to provide us with this feedback and feature request!

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