Our company is currently in need of setting up personal e-mail addresses instead of the usual distribution groups on instance level where tickets will be received.
However, the issue we are facing is that this e-mail channel can be selected as outbound address from anyone within the Zendesk instance.
Our goal is for this e-mail to be used and provided to high value end-users and only the owners of these personal e-mail addresses should be able to use them for outbound communication.
Inbound/Outbound tickets generated as a result should still be visible to everyone within the instance.
Looking forward to some kind of implementation where you can select who can use a specific e-mail address for outbound e-mails, be it an individual or group.
Iniciar sesión para dejar un comentario.