I have already enquired this request / issue with Zendesk Support Team and they said are considering to implement in the future.
The issue / Request below.
I have a primary email that is email@example.com and is linked to Zendesk Account email (firstname.lastname@example.org).
I am also adding another few External Emails (different brands owned by the same company) and wanting to separate tickets system from each other.
Currently, Zendesk has only 1 template email that automatically sends to customers when customers creates tickets. (the email is about notifying that requesters that tickets is created)
I would like to have multiple templates to have different contents based on which brands / email is for.
Hope this function is added in the future :)
Iniciar sesión para dejar un comentario.