Multiple Welcome Email Templates for External Emails

2 Comentarios

  • Joey

    Hey Keigo ishizaka

    This should be possible using dynamic content and trigger. This is how we have set up our emails:

    1. You can create a piece of dynamic content for each brand that holds the emails HTML template.
    2. Within those templates you can add another pieces of dynamic content to customize parts of the email template (header and footer for example). Dynamic content inception allows for a lot of customization.
    3. Within the email triggers, for each brand, you add the corresponding dynamic content. For example {{dc.email_ticket_created_template_brand_a}}

    Hope that makes sense and helps!

  • Shawna James
    Community Product Feedback Specialist
    Hey Keigo, thank you for taking the time to provide us with your feedback and Joey for your response here. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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