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Prevent users from being suspended by tickets
Publicado 30 may 2024
We work with a multi brand setup and and run into the problem that important users get supended due to their tickets being marked as spam by a different brand.
It would be great if we could either whitelist a user to prevent them from being suspended or be able to disable the automatic suspension of users from a ticket being marked as spam.
Something like a promt on whether to suspend the user when spaming a ticket might also work.
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2 comentarios
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Ken Amornkul
I'd like to set up notifications for when a customer is disabled.
I'd like to be able to manage disabled customers better, such as exporting the list and doing mass operations on records.
I'd like better documentation when someone is disabled by the system.
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