Help Center - Theme Import Timeout Error



Publicado 26 nov 2024

HI! I’m working with Zendesk Help Center to create a custom Help Center and personalize the UI by customizing the theme code. 
To do this, I need to import the theme from a local environment or through a CI/CD pipeline using the following command (with ZCLI as specified in the documentation):

zcli themes:import --brandId=<BRAND_ID> 

However, the import process fails with the following output:

Creating theme import job... Ok  
Creating theme package... Ok  
Uploading theme package... Ok  
Polling job status... !  
›   Error: Import job timed out  

Are there any suggestions or specific configurations we should consider to resolve this? Perhaps a way to increase the timeout?


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