Your Feedback on Zendesk Dark Mode

Customer replies are hard to see.  It's not this way on every ticket, but this one made it difficult.

One of our agents noticed an email from a customer where their font was black.  That's hard to see in dark mode.  Anything that can be done about that?

The apps in the side bar currently have a white background in dark mode, is that something that will be updated in the future? 

We are seeing similarly inconsistent performance for incoming messages. Black and blue text is not changed to white and it is very difficult to read against the forest green background.

Hi,

i have same feedback some customer comments are unreadable:

 

Also our Apps (especially the Custom ones) is their an API / Guidelin update to support dark mode, otherwise it looks quite ugly.

One of our agents who uses a Mac noticed that “Match system appearance” doesn’t seem to work if the system is set to auto (depending on the time of day). Then it’s always dark, even if the system is in day mode.

Absolutely thrilled we have a dark mode now!

I did want to also jump on the few other comments around apps. All of our custom sidebar/editor apps now look quite jarring. I haven't found any documentation (nor via testing random APIs) around being able to see what theme the user has selected. Ideally, an event listener via the Zendesk Apps Framework would be added so that when the user changes theme, our custom apps can also change theme on said event (in the meantime, I've added a theme switcher in all of our custom apps, but that's adding extra steps to make the UI looks nice).

I have received similar feedback to the above:

• Apps look awful on dark mode, as they are not fully changing their colour - including some Zendesk built apps like Jira.
• Status colours do not have enough contract on dark mode.

We are happy to see that Dark Mode has been rolled out, as it has been a long-awaited feature for us! For the most part, it looks consistent, however, the absence of dark theme support for apps makes it a bit unsightly and detracts from the overall experience. Additionally, as there is no dark mode for Explore, the dashboards in the Reporting tab also have light background when dark mode is turned on.

We believe that if Dark Mode is available for Apps and for dashboards in Explore, the overall look and experience will improve significantly.  We have only been testing the feature, and we would like to implement it in all our instances, but at the moment, it seems a bit unfinished.

What we would like to see is Dark Mode available for apps and dashboards in Explore as well, so that when it is activated, the look and feel will be consistent throughout the Support product. 

Hey, all my conversation messages' “insides” are white, even though the conversation's display mode is set to “View in dark”:
 

Same feedback, some macros are unreadable

Hello! Thanks all for your feedback so far using dark mode. A few answers for you all. 

1. Apps: We are working hard to get the tooling available so your developers can make the apps work in dark mode. We're close and will be released with the GA May 1. 
2. If you are seeing dark text in conversations: Reminder that there is a toggle in the Convo Log 3-dot menu where you're able to toggle on/off light mode when you're using dark mode. This usually happens when the message is from an email. 

Please feel free to tag me in a post if you're seeing other issues - thank you!