Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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CSAT For Talk Respondida10 votos 38 comentarios
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Zendesk Talk with Video Option No planeada5 votos 4 comentarios
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Custom permission levels in Talk Respondida1 voto 3 comentarios
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Looking for technical info on how best to integrate Talk with 3CX Respondida0 votos 2 comentarios
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IVR Routing by customer type and then enquiry type? Respondida1 voto 1 comentario
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Programmatically Act on Telephony Events / Agent Assist No planeada1 voto 1 comentario
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How to change audio output settings in Zendesk Talk? Respondida0 votos 1 comentario
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Agent ID Available in API when call is not conneceted Respondida0 votos 1 comentario
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Disable reading back the number for callback request No planeada4 votos 1 comentario
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Call Routing to Agents more than once Respondida38 votos 30 comentarios
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Allow option to block calls from Unknown Callers Respondida1 voto 2 comentarios
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Enabling Talk CSAT ratings over the phone Respondida2 votos 2 comentarios
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Telecommunications Relay Service No planeada2 votos 2 comentarios
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Talk: IVR missing phone options (opt-out/in, callback) Respondida-1 votos 1 comentario
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Average wait time message using current queue activity?19 votos 19 comentarios
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Fix routing of calls for agents that miss or decline Respondida12 votos 11 comentarios
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Zendesk Talk Integrated with Headset Hardware No planeada2 votos 1 comentario
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Transferred Calls Wait Time still with Originating Department Respondida1 voto 2 comentarios
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Zendesk Talk | Agent can Talk to another agent9 votos 6 comentarios
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Ability to indicate phone type (mobile or landline) No planeada2 votos 3 comentarios
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Receiving a call while on another call No planeada0 votos 2 comentarios
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Zendesk talk: Viewing who disconnected the line on a call No planeada5 votos 4 comentarios
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Change the brand of an external number without deleting it Respondida0 votos 1 comentario
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More Details in Talk Tickets Respondida0 votos 1 comentario
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Hold Respondida0 votos 1 comentario
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Routing Zendesk Talk calls to multiple agents at the same time Respondida151 votos 140 comentarios
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Enabling Agent to Agent Calling Respondida4 votos 1 comentario
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Feature Request - Count of Holds per Call No planeada3 votos 2 comentarios
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missed calls with Talk do not toggle agents to unavailable/DND Planeada1 voto 4 comentarios
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Satisfaction feedback survey over the phone Respondida0 votos 1 comentario